Refund Policy

The short version

If The Smooth doesn’t do what we said, we refund you. Sixty days from delivery, full refund, whether the bottle is full, empty, or long gone. That’s the policy on the sales page and it’s the policy here — there’s no fine-print version.

How it works

Email us at hello@bellacqua.beautywith the name or email you ordered under. That’s it. You don’t need the bottle, you don’t need the box, you don’t need a reason — though if you want to tell us what didn’t work, we genuinely read those and it helps us.

You don’t ship anything back. Keep the bottle, finish it, give it away — return shipping is a cost and a hassle we’d rather neither of us deal with.

Timing

• The sixty days start the day your order is delivered.
• Refunds go back to your original payment method through Stripe, usually within 5–10 business days of us processing it — the exact timing on your statement is up to your bank.
• We process refund requests within 2 business days of your email.

The details

• Refunds are for the full purchase price. Shipping was free, so there’s nothing to deduct.
• One refund per customer per order. We trust you; please don’t make us regret writing the policy this way.
• Orders outside the sixty-day window: email us anyway. We’re not going to be weird about day sixty-three.

Questions

hello@bellacqua.beauty. A real person answers — usually Michelle.

Bellacqua Beauty LLC · New Mexico, USA